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RK Interiors Sàrl, in Allaman (Vaud), is the controller of your personal data.
To answer your request, carry out your project and, with your consent, measure and promote our services.
Statistics and advertising cookies are only used after you accept them. You can change your choice at any time.
Access, correction, deletion, objection and portability. Write to info@rkinteriors.ch.
Purpose of this declaration
The confidentiality and protection of your personal data ("data") is of paramount importance. In an ever-changing digital world, where online interactions are multiplying, we are deeply committed to ensuring security and transparency in the management of the data you choose to share with us.
This declaration is intended to provide you with a clear and understandable overview of how we process your data, the measures we put in place to protect it, and your rights. We encourage you to take the time to read this document to understand our data protection practices and how they may affect you.
When you provide us with data relating to other people (for example, members of your family, representatives, stakeholders or other associated persons), we assume that you have the necessary authorisation to do so. We also assume that this data is accurate. Where a duty to inform is in force, it is your responsibility to ensure that such individuals are aware that their data is being passed on and, if necessary, to have informed them in advance by presenting them with this declaration.
Who is responsible for data processing?
The data controller is RK Interiors Sàrl ("we" or "us"). You can contact us:
- By e-mailinfo@rkinteriors.ch
- By telephone+41 (0) 79 909 88 48
- By postChemin de la Roselière 6, 1165 Allaman, Switzerland
What data do we process about you?
When you interact with our services, browse our website (www.rkinteriors.ch, hereinafter referred to as the "website"), or otherwise contact us, we may process the following data:
| Category | Data | How long we keep it |
|---|---|---|
| Identity | First name, surname, date of birth, gender. | Up to 10 years after the end of the contractual relationship, for legal reasons or as evidence pending the expiry of applicable limitation periods. |
| Contact details | Postal address, e-mail address, telephone number. | Up to 10 years after the end of the contractual relationship, for legal reasons or as evidence pending the expiry of applicable limitation periods. |
| Invoicing | Amount and due date of invoices, reminders, supporting documents. | 10 years after the end of each financial year, in accordance with art. 958f of the Swiss Code of Obligations. |
| Correspondence | E-mail exchanges, messages sent through our website forms, WhatsApp or SMS, telephone or interview reports, letters. | Up to 10 years after the end of the contractual relationship, for legal reasons or as evidence pending the expiry of applicable limitation periods. |
| Personal preferences | Briefing data, interior design and decoration preferences such as colour codes, materials, budget range, type of property and rooms concerned. | Only for as long as is necessary to achieve the purpose for which the data was collected, but for no longer than 10 years after the end of the contractual relationship. |
| Human resources | Data contained in your application file, extracts from criminal records (if necessary), public data on professional social networks, on the Internet and in the media, as well as data provided by references, if you consent to us contacting references and you are authorised to provide us with their contact details beforehand. | Up to 3 months from the date of rejection of the application. Spontaneous applications sent through the website are kept for up to 24 months when you have expressly agreed to this on the application form. |
| Technical and browsing data | IP address, device, browser and operating system, approximate region, pages viewed, date and time of visits, source of the visit (for example a search engine or an advertisement), cookie identifiers. | According to the duration of each cookie listed in section 9, and for no longer than 14 months in our statistics tools. |
For what purposes do we process your data?
We process your data for the following purposes:
Preparation, conclusion, management and performance of the contract
For the purpose of entering into a contract with you or your employer and performing obligations in accordance with the terms of the contract.
We collect and process data in order to fulfil our contractual obligations towards our customers and other contractual partners (e.g. suppliers, service providers, project partners) and, in particular, to provide and demand the contractual services. To this end, we process in particular the data that we have received or collected to date in the course of initiating, concluding and fulfilling the contract, as well as data that we compile in the course of providing our contractual services or that we collect from public sources or other third parties.
Communication
We process data so that we can communicate with you or with third parties by any appropriate means (e-mail, telephone, SMS, WhatsApp or post) and answer your questions about our services, offer you our services and assistance, and register complaints. When you send us a request through a form on the website (contact form, project questionnaire, online estimate, newsletter or application form), we use the data you enter to reply to you and to follow up on your request.
Marketing
We may send you informative, commercial or promotional communications (marketing, newsletters) through the channels you have chosen, where appropriate, and combine different data in order to better understand your interests and preferences among our services. Some processing for marketing purposes involves the advertising providers listed in section 9, only with your consent. You may object to this processing for marketing purposes at any time, free of charge.
Contacting partners
With your agreement, we may give your contact details to a partner involved in your project so that they can contact you in order to provide the services.
Improving our services
We may process your data in order to improve our services, our products and our commercial activities by means of market research, satisfaction surveys, analysis of your browsing on our website, your interactions with our profiles on social networks, your use of our services and any other feedback linked to our services or contractual relations.
Compliance with legislation and internal regulations
We collect and process data in order to comply with applicable laws (e.g. tax obligations, our professional obligations or the fight against money laundering), self-regulations, certifications, industry standards, our internal regulations as well as for internal and external investigations to which we are party (e.g. by a criminal prosecution or supervisory authority or a mandated private body).
Risk analysis and safety measures
We may need to process your data in order to analyse risks, detect misuse, implement security measures and check that these measures are effective.
Risk management and business management
We collect and process data for risk management purposes, in particular to guard against malicious acts, and for the proper conduct of our business. This includes organisational structuring (e.g. resource planning) and the strategic development of the business, including transactions such as the acquisition or disposal of business segments or entire entities. This includes analyses of contractual data, registration data and technical data, as well as behavioural and communication data.
Applying for a job
When you apply for a job, we collect and process your data in order to assess your application, manage the recruitment process and, if your application is successful, prepare and conclude a contract.
How our website works
To ensure secure and smooth browsing on our website, we collect technical data such as your IP address, operating system details and device configurations. We also note your region, times of use and the nature of your browsing. In addition, we use cookies and similar technologies, including Google Analytics, Google Ads, the Meta Pixel and Microsoft Clarity. These tools, and the choices available to you, are described in section 9.
Exercising your rights
We may need to process your data in order to respond to your questions and requests relating to data protection, in particular when you wish to exercise one of your rights under the law.
Where does your data come from?
From you
The majority of the data we process is provided to us directly by you, whether as part of a contract, in connection with our services, when using our website, or in your dealings with us. Although you are not obliged to provide us with this data, except in certain specific situations (such as legal requirements), providing it is essential if you wish to benefit from our services or enter into a contract with us. Similarly, access to our website requires certain data to be processed.
From third parties
We may also collect data from public sources (such as the debt enforcement register, the commercial register, various media or the Internet, including social platforms) or receive it from (i) various authorities, whether based in Switzerland or abroad, (ii) your employer, in the event that he or she has a professional relationship with us or is linked to us in any other way, and (iii) other third parties (such as our customers, commercial information agencies, address providers, associations, collaborative partners or online analysis services). This includes data that we process in connection with a contractual relationship, whether before, during or after the formation of a contract, data from exchanges and discussions with third parties, as well as all the other categories of data mentioned in section 3.
What are the legal bases for processing your data?
The majority of the processing operations we carry out are essential for the conclusion, performance and termination of our contracts with you. Without such processing, we would not be able to provide the services we promise in accordance with our agreements.
Other processing operations are based on our legitimate interests or those of third parties. This applies in particular to processing for marketing, security, statistical and market research purposes. This is also the case for the protection of our legal interests and the management of disputes, in particular those outside the contractual framework.
Certain processing operations are dictated by legislation, whether Swiss or international. If such processing is not explicitly required by law, it is based on our legitimate interest in complying with the legislation applicable to us.
If we need your consent for certain processing (such as statistics and advertising cookies, or certain marketing communications), it will form our legal basis. In these cases, we will tell you which processing operations require your consent and you will always be able to give or refuse it. We will inform you of the implications of refusing consent. Although you may consent, you also retain the right to revoke this consent at any time, simply and without having to give any reasons. This revocation will take effect for future processing operations without affecting those carried out prior to the revocation. If consent is withdrawn, the processing concerned will cease, unless it is based on another legal ground, such as our legitimate interest.
Do we take automated individual decisions?
We do not take automated individual decisions. The online estimate available on the website calculates an indicative price range from the answers you enter. It is a simple calculation, has no legal effect on you and is always followed by a personal exchange with our team.
Is your data processed for profiling purposes?
We do not engage in high-risk profiling. If you accept advertising cookies, Google and Meta may use data about your visit to our website to show you our advertisements on other websites and applications (remarketing). You can refuse or withdraw this consent at any time in the cookie settings.
Cookies and similar technologies
Cookies are small files stored on your device. Our website also uses similar technologies, such as the local storage of your browser. Apart from what is strictly necessary for the website to work, we only use them with your consent, which you give or refuse in the banner displayed on your first visit. Your choice is kept for 6 months.
Necessary
These are essential for the website to work and to remember your choices. They do not require consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| rk_consent | RK Interiors | Stores your cookie choices. | 6 months |
| pll_language | RK Interiors (Polylang) | Remembers the language in which you view the website. | 1 year |
| rk_ft, rk_lt (local storage) | RK Interiors | Remember how you found our website (for example a search engine, a campaign or another website), so that this information accompanies your request when you send us a form. | 90 days |
| rk_contact, rk_pre and form answers (session storage) | RK Interiors | Keep the answers you have entered while you complete a form or the online estimate. | Until you close the tab |
Statistics
Used only with your consent, to understand how the website is used and to improve it.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_* | Google Analytics 4 (Google Ireland Ltd, Google LLC) | Audience statistics: pages viewed, source of visits, requests sent. Without your consent, Google Analytics only receives anonymous signals, with no cookie and no identifier. | Up to 2 years |
| _clck, _clsk | Microsoft Clarity (Microsoft Ireland Operations Ltd, Microsoft Corporation) | Heat maps and anonymised recordings of browsing sessions, to identify usability problems. By default, text typed into forms is masked. | Up to 1 year |
Marketing
Used only with your consent, to measure the results of our advertising and to show you our advertisements.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au, _gcl_aw | Google Ads, loaded through Google Tag Manager (Google Ireland Ltd, Google LLC) | Measures whether a request sent through the website follows a click on one of our advertisements, and allows our advertisements to be shown to people who have visited the website (remarketing). | Up to 90 days |
| _fbp, _fbc | Meta Pixel (Meta Platforms Ireland Ltd, Meta Platforms Inc.) | Measures the results of our advertisements on Facebook and Instagram and allows them to be shown to people who have visited the website. | Up to 90 days |
Once loaded, these providers may also place their own cookies under their own domains (for example google.com, doubleclick.net, facebook.com, clarity.ms or bing.com). Their privacy policies apply: Google, Meta, Microsoft.
Content from other providers
Some pages display content hosted by other providers, who receive technical data (such as your IP address) when this content loads: customer reviews displayed through the Trustindex widget (Trustindex Kft., Hungary), the Google Maps map on the contact page, and YouTube videos, which we embed in privacy-enhanced mode. The WhatsApp button opens the WhatsApp application or website, which is operated by Meta.
Who do we pass your details to?
We do not sell your data and we do not pass it on to third parties for their own use. The data you send us is stored in our database and is only accessible to the following recipients.
IT service providers
The only companies that have access to your data are the IT and technical service providers who work on our behalf: website hosting (Infomaniak Network SA, Switzerland), website development and maintenance, e-mail, the register of requests received through the website (Google Sheets, Google Workspace) and the customer relationship management and messaging tools we may use to answer you (such as HighLevel and WhatsApp Business).
These providers are bound to us by a confidentiality agreement. They may only process your data on our instructions, must keep it secure and are not allowed to disclose it or use it for their own purposes.
Statistics and advertising tools
The statistics and advertising providers listed in section 9 (Google, Meta, Microsoft) only receive browsing data if you accept the corresponding cookies. You can refuse or withdraw this consent at any time.
Partners involved in your project
If carrying out your project requires a partner (for example a supplier or an installer) to contact you directly, we ask for your agreement before giving them your contact details.
Authorities
We only pass on data to Swiss or foreign authorities when the law obliges us to do so.
Do we transfer your data abroad?
We work with service providers and partners based outside Switzerland. For the purposes set out in section 4 and in compliance with the legislation in force, we transmit data about you to them. We may transfer data to:
- Brazil, because we use service providers or partners located in this country, particularly for marketing, architecture or the development of our website.
- Member States of the European Union and the European Economic Area, where some of our technology providers are established (for example Google Ireland, Meta Platforms Ireland, Microsoft Ireland and Trustindex).
- The United States, where the parent companies of some of our providers are located (for example Google, Meta, Microsoft and HighLevel).
When we transmit data to a recipient in a country without an adequate level of data protection, we contractually ensure that this data receives sufficient protection. We base this on the European Commission's standard contractual clauses, adjusted for Switzerland. For recipients in the United States that are certified under the Swiss-U.S. Data Privacy Framework, the transfer is based on that certification. Certain transfers may be carried out without these guarantees if legal exceptions apply, such as overriding public interests, legal proceedings abroad or the performance of a contract in your interest.
We would like to point out that, even for data transfers within the same country, due to the technical nature of the Internet, this data may transit through other countries. These transits are beyond our control.
How long do we keep your data?
We retain your data for as long as is necessary to fulfil the purposes of each processing operation. This includes both legal retention obligations and periods we have established to defend our interests, such as corporate governance and the preservation of evidence. Once these periods have elapsed, your data is either rendered anonymous or destroyed. The precise retention periods for each type of data are detailed in section 3.
How do we protect your data?
To ensure the protection of your data, we adopt technical, organisational and legal strategies tailored to the risks associated with our operations and the nature of the data processed. The security and confidentiality of your data are at the heart of our concerns, and we are committed to continually improving these systems to guarantee you optimum protection.
We also train our employees in our data confidentiality policies and procedures and allow authorised employees access to your data on a need-to-know basis, insofar as this is necessary for the performance of their duties.
What are your rights?
You have the following rights with regard to the processing of your data:
Request information
You can request details of how we process your data and obtain a copy of it.
Corrections and additions
If you identify incorrect or incomplete data, you have the right to ask us to rectify or complete it.
Deletion request
You may ask us to delete your data, unless we have a legal obligation or legitimate interest not to do so.
Limiting processing
In certain situations, you may ask us to limit the processing of your data.
Revocation of consent
If our processing is based on your consent, you may revoke it at any time, which will affect future processing.
Opposition to processing
You may object to our processing, in particular for advertising purposes. If our processing is based on another legal basis or a legitimate interest, we may continue processing despite your objection.
Data portability
For data processed automatically by virtue of consent or a contract, you may ask us for a copy of your data in a current electronic format or for it to be forwarded to another data controller.
Automated decision-making
If we make an automatic decision about you, you can ask us to review this decision and obtain human intervention.
Challenging our practices
If you have any concerns about our processing of your data or the way in which we respond to your requests, you can contact us or the competent authority, the Federal Data Protection and Information Commissioner in Switzerland, or lodge a complaint with them. If you live in the European Union, you may also contact the data protection authority of your country of residence.
To exercise your rights in relation to your data, you can contact us directly as mentioned in section 2. We may need additional data to confirm your identity, including a valid copy of an official identity document. To speed up the process, please be specific about the right or rights you wish to assert and their scope.
To save money and reduce paper consumption, we prefer to provide your data in digital format. If handling your request involves disproportionate effort, we may, in accordance with legal regulations, request a financial contribution (up to a maximum of CHF 300). In this case, we will inform you in advance to obtain your opinion.
Can this declaration be amended?
This declaration may be updated from time to time. The version available on our website is always the most up-to-date and takes precedence over any previous version or any contrary data protection provision.